2020 has turned out to be an unexpected year for most of us due to the unprecedented and unsettling circumstances that COVID-19 outbreak has brought on. It has left the tourism and hospitality industry deeply vulnerable amid current conditions of travel bans, border closures, event cancellations, fear of spread, stringent quarantine guidelines and much more. The hospitality industry that has a history of thriving on repetitive patterns of visitation is unable to attract visitors to support their businesses. Despite this blow, the hotel sector is marching onto the path of recovery to sustain their businesses.
Hoteliers are looking to ease guest worries more than ever now by adding many touch free options including doors with smart locks, dispensers, sanitization stations, reception kiosks, mobile apps and other devices to help guests do their check-in/check-out and cater to their room service needs with minimum in-person hotel staff interactions. One vital component of these coping strategies that is being adopted by the industry includes the search for newer technology solutions that can offer a contactless experience to reassure guests of their safety during their stay.
- According to the World Travel and Tourism Council, the COVID-19 pandemic could slash 50 million jobs worldwide in the travel and tourism industry, reflecting a 12-14% reduction in jobs
Now many hotels and major chains across the hospitality industry are being asked to do more with less staff, and to do it safely. With staff being furloughed and budget cuts to save costs there exists an added pressure to deliver more with lesser on-ground staff. This is the challenge and opportunity that hoteliers should consider when they turn to more advanced HMS and PMS based contactless technology solutions to ensure guest satisfaction.
We as Caleido Xenia would like to step in here to partner with hoteliers and shift the recovery situation into an opportunity that offers a sustainable hospitality and contactless stay experience for your guests.
About Caleido Xenia
We offer a connected hospitality solution that is lightweight, customizable, cost-effective and scalable for hotel owners to tackle the current emerging needs of the hospitality industry. With our product you can digitize and automate key processes to provide a seamless customer experience coupled with superior workforce automation across your facilities. The deployment of Caleido is simple and can be leveraged by all participants, new hoteliers with green field installations and current hoteliers who wish to retrofit new technologies to compete and stay ahead in the market. Caleido brings together infrastructural insights for all recipients to enjoy superior experiences and incentives that makes ‘Everything Intelligent and Smarter’ in a hospitality enterprise. You can now enable efficient maintenance using our 360 degree connected system with locks, utilities monitoring, lighting controls, alerts and analytics.
Contact us for a demo via sales@caleidoxenia.com. Follow us on LinkedIn, Facebook and Twitter for more updates and industry insights.