As hotels continue to reopen for business at a steady pace, one aspect that most of them grapple with is on ‘How traditional guest experience will change in the pandemic world? What are the best practices that they can implement to reassure guests?’
Establishing new safety best practices and operational protocols are key to gaining customer confidence for good reviews, repeat stays and brand loyalty. Compliance with Government based and State based regulations is vital to continue staying in business. Let’s go through some basics that will help set your hotel up for success and onward growth:
- Setting up a cleaning policy for your hotel and sharing this information ahead of your guests arrival is a good start. Ensure all hotel staff undergo training for sanitation protocols to be followed as part of your new cleaning policy.
- Promote mandatory use of masks and social distancing measures between guests and staff. Set up professional ‘X’ markings on floors six feet apart to ensure the distancing measures are being put into practice. Define a maximum number of people who can stay at the same time in the common areas to comply with the rules of social distancing and avoid long queues.
- Consider going paperless and look for alternative digital contactless routes to complete hotel check-in like online reservations, using digital keys(with smart locks) for mobile check-in, tablets to complete guest registrations and online payments. This is the ideal time to upgrade your facility management solutions to offer a contactless technology experience to guests
- Implement sanitization dispenser stations at all high traffic entry and exit points for guest and hotel staff (main door, next to the reception; at the entrance of each floor, next to the elevators; and at the entrance of the dining rooms)
- Traditional room service should be replaced with newer contactless methods such as providing mobile notifications to guests and inform them of food delivery to their room doorstep. Enhanced health and hygiene monitoring is key. Disinfecting all food contact surfaces and utensils, table linens as well as shared objects (i.e. condiments) and removal of unused items (i.e. glasses, silverware) on tables before and after guest use is a good practice.
- Your loyal guests may regularly be following all your social media updates. Make sure that you utilize these channels to keep them and prospect guests informed of all the changes to your policies and procedures; your hotel’s reopening status; competitive special stay packages and offers you may be offering.
We as Caleido Xenia would love to partner with hoteliers like you to upgrade your current facility management HMS or PMS into a business opportunity that offers both a sustainable hospitality and contactless stay experience for your guests.
About Caleido Xenia
We offer a connected hospitality solution that is lightweight, customizable, cost-effective and scalable for hotel owners to tackle the current emerging needs of the hospitality industry. With our product you can digitize and automate key processes to provide a seamless customer experience coupled with superior workforce automation across your facilities. The deployment of Caleido is simple and can be leveraged by all participants, new hoteliers with green field installations and current hoteliers who wish to retrofit new technologies to compete and stay ahead in the market. Caleido brings together infrastructural insights for all recipients to enjoy superior experiences and incentives that makes ‘Everything Intelligent and Smarter’in a hospitality enterprise. You can now enable efficient maintenance using our 360 degree connected system with locks, utilities monitoring, lighting controls, alerts and analytics.
Contact us for a demo via sales@caleidoxenia.com. Follow us on LinkedIn, Facebook and Twitter for more updates and industry insights.